Frequently asked questions

We do not accept cancellations due to customer reasons after the order has been completed.

We do not accept returns due to customer convenience.

Depending on your environment, emails from our store may be classified as "spam".
It is possible that your contracted provider's reception settings or your mobile carrier's spam filter are blocking our email, so please check your email reception settings and spam folder again and make sure you are set up to receive emails from @baisa.jp.

We are not currently accepting reservations.

Please note that we do not issue receipts.

Please contact us using the inquiry form to let us know the correct address. Please note that we may not be able to change your address if the item has already been shipped, or depending on the timing, we may not be able to make changes even if the item has not yet been shipped.

Please check whether your order includes any pre-order items. If you have ordered multiple items including pre-order items, we will ship your order once all items are in stock.

If you have only ordered regular products (not pre-order items) and have not received your items, please check whether you have received a shipping completion email to the email address you registered and then contact us via the inquiry form , stating the order number listed in the email.

Please check whether you have received a shipping completion email to the email address you registered, and then contact us using the inquiry form , stating the order number listed in the email.

Shipping nationwide is 500 yen.

We offer free shipping for purchases over 5,000 yen.

We will ship your order within one week after payment is confirmed. The item will be delivered to your mailbox via Japan Post's Yu-Packet.

We cannot accept delivery specifications. Normally, it will arrive within 2 days after shipping.

Delivery volumes are busy during event seasons such as the New Year holidays, Christmas, Mother's Day, Father's Day, and Valentine's Day, so please order well in advance.

We accept credit cards (VISA, MASTER, AMEX, JCB, American Express), Apple Pay, Google Pay, and Amazon PayPay.

Business hours: 12:00 - 18:00 | Closed on Wednesdays and Thursdays

There is no parking lot at the store. Please use the nearby paid parking lot. It is right next to the store.

We do not accept reservations during general business hours. Reservations can only be made during special business hours by reservation. Information about special business hours will be posted on our website, Instagram, etc.

It is important to store tea in a place that is away from oxygen, strong aromas, light, high temperatures and humidity.

After opening, we recommend storing the product at room temperature in a sealed container to prevent oxidation, and drinking it within about three weeks.

Please refrain from storing in the refrigerator as it may easily absorb the aroma of other ingredients.
For long-term storage, freeze the product unopened and allow it to return to room temperature before opening.